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Warranty |
Azores® Eyewear, Inc. offers a comprehensive warranty to
its consumers, plus a satisfaction guarantee, because we want to assure
our customers of our commitment to the highest quality and integrity in
our sunglasses.
There are four parts to our warranty policy:
30-Day Satisfaction Guarantee: If you are not
satisfied with your purchase and you wish to return or exchange it for any
other Azores sunglasses, you may return it within 30 days of receipt of
shipment. The returned purchase items must be in their original packaging
and undamaged. Azores reserves the right to determine if there are any
damages, and upon finding damages, may charge an additional nominal fee
for the exchange or refund. The consumer is responsible for shipping the
sunglasses back to Azores Eyewear for on-line orders or returning them to
the dealer or store where they were purchased. You must include the
purchase receipt / packing slip with your return. A full refund will be
applied to your original purchase credit card for the price of the
product(s) returned in good condition. For cash purchases, stores and
vendors reserve the right to refund you with a check or cash.
Lifetime Warranty: Azores Eyewear warrants to the
consumer that it will replace or repair any Azores product that is
defective in any way and will incur all costs to ship the
replaced/repaired sunglasses to you. This warranty does not apply to
products that have been lost, altered, broken or damaged by misuse. We
reserve the right to either replace any pieces and/or parts that are
defective, or we will replace the sunglasses completely, at the discretion
of Azores Eyewear.
One-Year Manufacturer’s Warranty: Azores Eyewear
warrants to the consumer that it will replace or repair any Azores product
that is defective in materials or workmanship at no cost within the first
year from the date of purchase. Azores Eyewear will ship the repaired or
replaced sunglasses and return the processing fee to you, if Azores
Eyewear determines the defects were from the manufacturer. Selection of a
different model may not be possible for manufacturer’s warranty, thus
substitutions of another model for a currently available model is
prohibited. This warranty is only available to U.S. residents.
Two-Year International Warranty: Similar to the Lifetime Warranty:
Azores Eyewear warrants to the international consumer that it will replace
or repair any Azores product that is defective in any way. Azores Eyewear
will only charge the international consumer the appropriate shipping
costs, plus the warranty claim processing fee. This warranty does not
apply to products that have been lost, altered, broken or damaged by
misuse. We reserve the right to either replace any pieces and/or parts
that are defective, or we will replace the sunglasses completely, at the
discretion of Azores Eyewear.
Conditions for Warranty Claims:
Sunglasses must be returned to Azores Eyewear, Inc. with a
completed Lifetime Warranty Claim Form showing your selection of the
replacement sunglasses (substitutions can be made, as described below),
Proof of Purchase (Store Receipt or Packing Slip), and a check or money
order payable to Azores Eyewear for US$18.50 to cover the costs of
processing the warranty claim.
Ship the sunglasses to us at:
Azores Eyewear, Inc.
55 Highland Ave.
Port Washington, NY 11050 U.S.A.
We recommend using some traceable shipping method, such as
UPS or Fed Ex, as Azores Eyewear is not responsible for claims that are
not delivered or lost.
Discontinued Models or Preference Changes: In the
event that your sunglasses are no longer available or are discontinued,
Azores Eyewear requests that you check your local store or online at
www.Azores-Eyewear.com to determine which sunglasses you wish to own. If
you choose to change your selection during a warranty claim, due to
discontinuation or personal preferences, Azores will honor your new
selection. If you choose a higher priced model, we ask that you simply pay
the difference in price between the two models, and add that amount to the
$18.50 processing cost.
International Claimants: International claimants
must pay an additional fee for shipping. To determine that fee, they may
either add the shipping costs incurred on their original order, as listed
on their packing slip, or contact our Warranty Claims department by
sending us a message and request an updated
shipping cost for your location.
Azores Eyewear
will ship your replaced / repaired products as early as possible, but
please allow 2-4 weeks for delivery. This warranty is provided
only to the original purchaser of the Azores sunglasses, the end consumer.
This warranty does not cover any altered sunglasses, which would include
prescription lenses. Thus, Azores Eyewear is not responsible for
repairing or fitting your prescription lenses if received in connection
with a warranty claim, although we will attempt to retain and return
your prescription lenses. We will not be responsible for their loss.
Limitation of
Warranty: Damages covered in this warranty are limited to the
reparations or replacements with the same or equivalent model for the
damaged product, at the discretion of Azores Eyewear. Azores Eyewear is
not liable for any other damages, including special, incidental, or
consequential damages resulting from or occurring while using our
products. We take every measure to ensure the safety and quality of
each product.
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